Tracking indicates delivery, but I can't find my package. What should I do?

We understand that sometimes packages can go missing, and it can be frustrating. We're here to assist you! Here's what to do: Start by checking around your delivery area and with your neighbors. Sometimes, it might be closer than you think. If your package is still missing, get in touch with your local carrier. They might have more information about the delivery. Finally, please give us a call at (888) 505-FLAX. We're here to help and will do our best to assist you further during this situation. Your satisfaction is important to us, and we'll work together to resolve any issues.

Frequently Asked Questions About FLAX Linen Clothing

About FLAX Linen Clothing

FLAX linen is crafted from premium European flax and produced in small, women-owned factories in Lithuania with over 30 years of experience. Our linen is chosen for its durability, breathability, and natural texture. Each piece is thoughtfully designed, pre-washed for softness, and made to last season after season.

FLAX linen is pre-washed to minimize shrinkage. Our garments are designed to be washed in warm water, helping maintain softness and shape when care instructions are followed.

Linen naturally wrinkles, which is part of its relaxed, lived-in look. FLAX linen softens with wear, and wrinkles tend to fall out naturally. Light steaming or smoothing while damp can reduce wrinkles if a more polished appearance is desired.

FLAX linen can be machine washed in warm water with mild detergent. Tumble dry on low or hang to dry. Avoid high heat to preserve the fabric’s texture and longevity. Linen becomes softer and more comfortable with every wash.

FLAX uses high-quality European linen selected for both breathability and coverage. Most styles, including white linen, are made from medium-weight fabric that is not sheer. Lighter-weight styles are designed to remain wearable and opaque.

Linen is more breathable and moisture-wicking than cotton, making it ideal for warm weather and layering. It is also more durable and softens over time, while cotton tends to wear out more quickly.

Linen does not stretch like knit fabrics, but it naturally relaxes with wear. Many FLAX styles include elastic waists or relaxed fits to provide comfort and ease of movement without losing shape.

FLAX garments are made in small, women-owned factories in Lithuania, a region with a long tradition of linen craftsmanship. We’ve worked with the same partners for decades to ensure quality, consistency, and ethical production.

FLAX offers a range of linen weights. Core styles use medium-weight linen for structure and everyday wear, Affinity styles use lightweight linen gauze for layering, and Select styles feature heavier homespun linen for a more tailored feel.

A capsule wardrobe focuses on versatile, timeless pieces that mix and match easily. FLAX designs collections with this in mind — offering neutral colors, classic silhouettes, and durable fabrics that work together across seasons.

Linen is breathable, temperature-regulating, and naturally moisture-wicking, making it ideal for daily wear. FLAX linen becomes softer over time, holds its shape, and offers long-lasting comfort without sacrificing style.

FLAX combines over 30 years of linen expertise with thoughtful design, ethical production, and lasting quality. Our focus is on real clothing for real life — pieces that feel good, fit well, and remain relevant year after year.

Order Status & Tracking

It's important we confirm your order. If you haven't received an email confirmation, please reach out to us at shopflax@flaxdesigns.com and we'll gladly send it again.

If you have an account with us, simply log in to view your order status. If not, don't worry, just email us at shopflax@flaxdesigns.com or call us at (888) 505-FLAX, and we’ll happily update you.

We process orders quickly, but we’ll do our best to assist with any changes. Please call us as soon as possible at (888) 505-FLAX.

Once your order ships, we'll send you a tracking email. It might take up to 24 hours for the tracking information to update in the carrier's system.

We understand that sometimes packages can go missing, and it can be frustrating. We're here to assist you! Here's what to do:

Start by checking around your delivery area and with your neighbors. Sometimes, it might be closer than you think.
If your package is still missing, get in touch with your local carrier. They might have more information about the delivery.
Finally, please give us a call at (888) 505-FLAX.

We're here to help and will do our best to assist you further during
this situation. Your satisfaction is important to us, and we'll work
together to resolve any issues.

Ordering & Payments

We're here to help you find the perfect fit! For each garment, you'll find approximate measurements under the “size guide” on its product page. If it's your first time with FLAX, feel free to refer to our sizing guide page or reach out at (888) 505-FLAX for personalized advice.

We frequently update our inventory. If there's something you're eyeing, email shopflax@flaxdesigns.com or call (888) 505-FLAX. We'll gladly inform you about its future availability.

A FLAX gift card makes a delightful gift! You can purchase one at the bottom of our homepage. The 16-digit code will be emailed to you, which can be entered at checkout to apply the credit.

We accept all major credit cards (Discover, American Express, Visa, and Mastercard), PayPal, Shop Pay, and FLAX Gift Cards for your convenience.

Returns

Returning is easy! The packing slip included in your order has all the instructions. You can also visit our Returns page for the policy and instructions, or if you need a new packing slip, email us at shopflax@flaxdesigns.com and we’ll send one over.

Please note, items marked "FINAL SALE" are non-returnable for refunds, store credit, or exchanges.

Absolutely! Place a new order for the desired item online or over the phone, and we'll process your refund once we receive your return.

Please note, items marked "FINAL SALE" are non-returnable for refunds, store credit, or exchanges.

Shipping & Charges

Yes, create an account and log in to have your information saved for quicker checkouts. You can easily change or add addresses too.

Your shipping address is where we send your order, and your billing address should match your credit card statement's address.

We’re always working to keep shipping costs as low as possible and ensure you’re getting the best value. We offer UPS Ground, 2-Day Air, and Next Day Air, with shipping rates updated to reflect current costs so you can choose the option that works best for you.

International shipping is available through UPS and DHL. You will have the following options at checkout: