Return Policy

FLAX is best when you can touch, feel, try on and see in person our wonderful clothes so we gladly accept returns within 30 days of receiving your purchase. If you are unable to make a return within our 30-day return period, please contact our customer service team.

We take great pride in our product and wish to keep our customers happy, so please help us achieve that by returning items in the condition they were sent; unwashed, unworn, undamaged, and free of any stains, pet hair, debris, and odors such as, but not limited to cigarette smoke and perfume.

Any returns that do not follow our return protocol such as returning items late or not in their original condition will be disqualified for a refund and will be sent back to you. You will be contacted via email if your return does not follow our policy.

All returns are refunded back to the original form of payment. We do not refund the original shipping cost.

A handy return form is enclosed in each order for you to complete so we know best how to assist in this process. Please feel free to call Monday-Friday 9am-5pm EST at (888) 505-FLAX or email us at shopflax@flaxdesigns.com for advice or ideas on styles that might work better for you.

We take great pride in our product and wish to keep our customers happy, so please help us achieve that by returning items in the condition they were sent; unwashed, unworn and free of cigarette smoke, pet hair and debris.

Exchanges:

We're here to make sure you get the perfect fit! If you need a different size or color, please place a new order, and we'll gladly assist with your return for a refund to your original form of payment.

Items marked 'FINAL SALE':

Discover fantastic deals with our 'FINAL SALE' items! Please note that these items are non-returnable for refunds, store credit, or exchanges. Don't miss out on these exclusive offers!

How to Make a Return:

Help us reduce waste and make a return hassle-free! You can reuse the original packaging your order came in or use your own eco-friendly materials. Thank you for partnering with us to make a positive impact on the environment.

Please be sure to include your order form in your return so that we can correctly identify and refund your order.

Your order will include a pre-paid UPS return label that you may use. However, if the pre-paid return label is used, $10 will automatically be deducted from your refund. If you do not have the return label, we can send you another via email, but any postage is accepted.

If our return label is used, you will need to drop off the return at a UPS Store or UPS drop box. We suggest making note of the return tracking number for your records.

If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery and we will not deduct the $10 USD. Our return address is provided at the bottom of this page.

Shipping Back to Us:

We value your feedback and would love to hear from you! Your input helps us offer an array of options that cater to your preferences. Please follow these simple steps below, conveniently located on your order form:

1. Find the item(s) you wish to return, also conveniently listed on your order form.

2. Use one of the following letter codes as a reason for return:

A Fit
B Color
C Style
D Changed Mind
E Other

3. If you're within the U.S., place the items back in the original packaging along with your order form. Attach the pre-paid label (or your own label) on the outside. For our international customers, you have the flexibility to choose your preferred return method.

4. Drop off your return package at your local UPS store or drop box. We recommend noting the return tracking number for your records.

All returns will be processed within 7 business days upon receipt of the returned merchandise. We will notify you via e-mail of your refund once we have received and processed the returned item (s).

Returns Outside United States:

We warmly welcome international returns! For orders outside of the U.S., please note that we do not provide pre-paid return labels. However, we want to make your return experience as smooth as possible.

Please keep in mind that original shipping costs, duties, and taxes are non-refundable. International duties and taxes are calculated based on the weight and destination, in accordance with the specific rules and regulations of each country.

We're here to assist you every step of the way, and we appreciate your understanding as we strive to provide a seamless global shopping experience.

Our Return Address:

Shop FLAX Returns Department
101 Madison St.
P.O. Box 350
Wampsville, NY 13163