FLAX is best when you can touch, feel, try on and see in person our wonderful clothes so we gladly accept returns within 30 days of your receipt of purchase.
A handy return form is enclosed in each order for you to complete so we know best how to assist in this process. Please feel free to call Monday-Friday 9am-5pm EST at (888) 505-FLAX or email us at firstname.lastname@example.org for advice or ideas on styles that might work better for you.
We take great pride in our product and wish to keep our customers happy, so please help us achieve that by returning items in the condition they were sent; unwashed, unworn and free of cigarette smoke, pet hair and debris.
If you are interested in another size or color, you can place a new order at any time. When we receive your return, it will be processed as either a refund or a store credit (as you have indicated on your return form).
Items marked 'FINAL SALE':
All items marked as 'FINAL SALE' cannot be returned for a refund, store credit, or exchange.
Shipping back to us:
Please follow the simple steps below, which are also conveniently located on your packing slip.
- Find the item(s) you wish to return, which are also conveniently located on your packing slip.
- Use one of the following letter codes as a reason for return: A Fit, B Color, C Style, D Changed Mind, E Other.
- Select credit method: ____Refund original payment or ____Store Credit
- If you're within the U.S., put the items back in the original packaging with you packing slip and place the pre-paid label (or your own label) on the outside. If you're outside of the US, call (888) 505-FLAX.
- Drop off at your local UPS store or drop box.
Once we receive your return using the shipping label provided, we will deduct $8 from your refund for shipping fees. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery and we will not deduct the $8 USD.
All returns will be processed within 7 business days upon receipt of the returned merchandise. We will notify you via e-mail of your refund once we have received and processed the returned item (s).
Our Return Address:
Shop FLAX Returns Department
101 Madison St.
P.O. Box 350
Wampsville, NY 13163