Contact Us

Contact form

  • Call Us

    (888) 505-FLAX

    Mon-Fri, 9am-5pm EST

    Our team is here to help!

  • Write Us

    Shop FLAX

    P.O. Box 350

    Wampsville, NY 13163

  • Return Address

    Shop FLAX Returns Department

    P.O. Box 350

    Wampsville, NY 13163

Common Questions

How do I find my FLAX size?

We are happy to offer any advice on the fit of our products, especially if you have never worn FLAX before as we do have our own unique size scale. Approximate measurements for each garment can be found on the "Size Guide" of each product page. For general sizing information, please refer to our Size Guide.

How do I choose the right fabric?

For warmer months and a lighter feel, consider our Gauze or Handkerchief linens, which offer sheer to semi-sheer coverage. If you prefer full coverage with a light feel, Lightweight and Yarn Dye linens are ideal. For versatile, year-round wear, our Medium and Panama weights provide cozy, full coverage. In cooler months, opt for our Homespun linen, which offers the heaviest weight for extra comfort and insulation.

  • Gauze: lightest weight, sheer
  • Handkerchief: lightest weight, semi-sheer in light colors
  • Lightweight: light weight, full coverage
  • Yarn Dye: light weight, full coverage
  • Medium: medium weight, full coverage
  • Panama: medium weight, full coverage
  • Homespun: heaviest weight, full coverage

For more information, visit our Fabric Guide.

Can I change or cancel my order?

We process orders quickly, but we’ll do our best to assist with any changes. Please call us as soon as possible at (888) 505-FLAX.

Can I exchange an item?

If you would like another size, color or style you can place a new order online or over the phone at (888) 505-FLAX any time. We will refund you for the item you return once we receive it.

Can I return an item?

You may find complete details on our policy as well as instructions on how to make a return on our Returns page. The steps to make a return are conveniently located on your packing slip, but if you no longer have your packing slip or would like a second copy to keep for yourself, please email us at and we will happily email you another one.