Have a question about FLAX? We’re here to help. From fit and sizing to fabric and styling, our team is always happy to answer your questions.
Fill out the form below or contact us directly—we’ll get back to you as soon as we can.
A Quick Note
We do our best to respond to all inquiries within 1–2 business days. During busy seasons, it may take just a bit longer—but every message is read and answered by a real person.
Call Us
(888) 505-FLAX
Mon-Fri, 8:30am-5pm ET
Our team is here to help!
Write Us
FLAX
PO Box 350
Wampsville, NY 13163
Send Returns
FLAX Returns Department
PO Box 350
Wampsville, NY 13163
Common Questions
How do I find my FLAX size?
Approximate measurements for each garment and general sizing information can be found on the Size Guide of each product page.
How do I choose the right fabric?
For warmer months and a lighter feel, consider our Gauze or Handkerchief linens, which offer sheer to semi-sheer coverage.
For full coverage with a light feel, Lightweight and Yarn Dye linens are ideal.
For versatile, year-round wear, our Medium and Panama weights provide cozy, full coverage.
For cooler months, opt for our Homespun linen, which offers the heaviest weight for extra comfort and insulation.
- Gauze: lightest weight, sheer
- Handkerchief: lightest weight, semi-sheer in light colors
- Lightweight: light weight, full coverage
- Yarn Dye: light weight, full coverage
- Medium: medium weight, full coverage
- Panama: medium weight, full coverage
- Homespun: heaviest weight, full coverage
Learn more by visiting our Fabric Guide page.
Can I change or cancel my order?
We process orders quickly, but we’ll do our best to assist with any changes. Please call us as soon as possible at (888) 505-FLAX.
Can I exchange an item?
If you would like another size, color or style you can place a new order online or over the phone at (888) 505-FLAX any time. We will refund you for the item you return once we receive it.
How can I return an item?
You may find complete details on our policy as well as instructions on how to make a return on our Returns page. The steps to make a return are conveniently located on your packing slip, but if you no longer have your packing slip or would like a second copy to keep for yourself, please email us at shopflax@flaxdesigns.com and we will happily email you another one.
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